Persistence in online programs is an area that has received great attention.  Providing high quality service and a connection to your institution are critical components of the student experience to insure high retention and persistence rates.

Personal Support Center
Experience and industry data support our approach to personalized service via dedicated, full time Personal Support Center representatives that handle the needs of your online students.  These professionals are focused on providing exceptional customer support and serve as liaisons for students, faculty and administrators.  Everyone works hard to enroll and retain students - faculty, administrators, marketers, recruiters – and poor customer service is the fastest way to degrade an experience.  We are committed to providing the best customer service possible from admission to graduation for your students.

24x7 Technical Help Desk
To further support retention we offer 24x7 technical support.  This service is available to all students via a toll free number and assists them with technical issues relating to their courses.  The anytime, anywhere value of online learning is supported by a team of help desk professionals that support the wide array of needs relating to course management system and technical issues.